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Retention playbooks

The Inboxoo blog: email & SMS tricks that make Shopify stores money.

No fluff. Each post is a step-by-step Klaviyo playbook with the formulas, worked examples and a free calculator so you can run your own numbers in a minute.

By Surendar Kumar28 playbooks
Retention timing

Time to second purchase ecommerce benchmark

BS&Co’s 156k-customer timing data, the median vs mean trap, vertical windows and how to time your flows.

8 min read →
Unit economics

CAC payback period for ecommerce

Shopify’s formula, DTC Playbook bands by vertical, nCAC, cohort contribution and the email levers that shorten payback.

8 min read →
Unit economics

Good LTV to CAC ratio for DTC brands

The DTC band, revenue vs margin LTV, the payback check, and the email levers that move the ratio.

7 min read →
Retention benchmarks

Ecommerce customer retention rate benchmark

Bluecore’s 27.4% average, the category table, Decile’s cohort data and how to measure your own number.

7 min read →
Flow benchmarks

Welcome flow revenue per recipient

Klaviyo’s formula, the 2026 averages, the AOV band table, and 8 tricks to lift your number.

8 min read →
Email maths

Email ROI formula for Shopify

Return multiple vs ROI, the full cost stack, attribution traps and three worked examples.

7 min read →
SMS maths

SMS marketing ROI formula

Revenue ROI vs profit ROI vs incremental ROI, the forgotten costs, and worked examples.

7 min read →
Flow benchmarks

Abandoned cart recovery rate benchmark

The 3 denominators, verified 2026 benchmarks, and 7 fixes for a flow that underperforms.

7 min read →
Email benchmarks

Click to open rate benchmark (ecommerce)

Verified 2026 CTOR medians for ecommerce, the Apple Mail trap, and 8 tricks to get more clicks per open.

8 min read →
Email benchmarks

Email list growth rate benchmark

Why most growth benchmarks are unsourced, your break-even growth rate, and 8 tricks to grow faster.

8 min read →
Klaviyo settings

Klaviyo Smart Sending explained

The 16-hour window, why skipped emails never come back, and which flows to switch it off on.

8 min read →
Retention maths

How to increase AOV with email

Free-shipping gap emails, bundles from real cart data, spend tiers and upsells, with the margin maths.

8 min read →
Klaviyo flows

Shopify replenishment email timing

Find each product’s real reorder window, the send-day formula, follow-ups and the Klaviyo build.

8 min read →
Klaviyo flows

Klaviyo back in stock flow

The exact trigger, delay, inventory and batch settings, plus the form, SMS and copy for restock alerts.

9 min read →
Deliverability

Hard bounce vs soft bounce in Klaviyo

What Klaviyo does with each bounce type, the 7-in-a-row rule, healthy rates and a monthly cleanup routine.

8 min read →
Testing

Klaviyo A/B test sample size

Klaviyo’s own significance thresholds, the sample size formula, a cheat sheet and fixes for small lists.

8 min read →
Klaviyo flows

7 Klaviyo post-purchase flow examples

Seven copy-ready post-purchase builds with triggers, splits and timing, from thank-you to replenishment and VIP.

8 min read →
SMS

Is SMS marketing worth it for Shopify?

Real cost per text, 2026 benchmarks, a break-even formula and a 30-day test to decide if texting pays for your store.

8 min read →
Klaviyo flows

The Klaviyo browse abandonment flow

Trigger, filters, timing and a 2-email structure for the flow that catches window shoppers before they buy elsewhere.

8 min read →
Deliverability

The Klaviyo sunset flow

The exact segment, goodbye emails, grace period and suppression steps to drop dead profiles safely.

8 min read →
Klaviyo flows

The Klaviyo abandoned cart flow setup

Trigger, filters, timing and discount rules for a cart flow that recovers revenue without training buyers to wait for a code.

7 min read →
Benchmarks

What % of revenue should come from email?

The benchmark ranges, the attribution traps, and the six levers that move your email revenue share fastest.

7 min read →
Klaviyo pricing

How to lower your Klaviyo bill

Klaviyo charges for active profiles, not list size. Suppress the dead weight the right way and pay for people who buy.

7 min read →
Klaviyo flows

The Shopify win-back email flow

Find your real lapse window, tier the offer by customer value, and hand non-responders to a sunset flow.

7 min read →
Retention math

How much is an email subscriber worth?

Monthly value, profit value and lifetime value per subscriber, and how to use them to set your pop-up and ad budgets.

7 min read →
Ads maths

The break-even ROAS formula

Which costs belong in the formula, how to set a profit target, and why repeat orders from email change what you can pay for a customer.

7 min read →
Retention

How to increase repeat purchase rate

Measure it properly, then nine post-purchase, replenishment and SMS tactics that turn first-time buyers into repeat customers.

7 min read →
Deliverability

Gmail & Yahoo sender requirements checklist

SPF, DKIM, DMARC, one-click unsubscribe and the 0.3% spam line, in plain English, with the exact Klaviyo and Shopify steps.

7 min read →

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